Director of Sales & Operations

Sales / Customer Service
Posted on: 2026/01/07 | Job ID: 178629
Markham
,
Ontario
Permanent

TalentWorld is recruiting a Director of Sales and Operations (DTC) for one of its valued partners, a well-established consumer technology organization recognized for its innovation in security and connected device solutions.

In this senior leadership role, you will lead revenue growth across Direct-to-Consumer and retail channels while overseeing sales, merchandising, marketing collaboration, customer service, and operational execution. This role plays a key part in shaping commercial strategy, optimizing performance, and delivering an exceptional end-to-end customer experience.

What’s in it for you

A competitive compensation package and comprehensive benefits are offered, with compensation determined by experience and leadership scope. This role offers strong visibility, influence, and long-term growth potential.

Additional highlights include:

  • Ownership of multi-channel sales and operations strategy

  • Executive-level impact on revenue growth and operational performance

  • Opportunity to lead and scale cross-functional teams

  • Exposure to fast-growing eCommerce and consumer technology markets

  • A dynamic, data-driven environment focused on innovation

Director of Sales and Operations Responsibilities

  • Develop and execute short- and long-term strategies across DTC and retail channels to drive sustainable growth

  • Lead sales forecasting, target setting, KPIs, and performance management across sales and operations teams

  • Oversee merchandising, pricing, and promotional strategies in partnership with Marketing and Product teams

  • Ensure operational readiness across eCommerce platforms, fulfillment, customer service, and sales support

  • Analyze market trends, customer insights, and competitive data to inform go-to-market initiatives

  • Drive cross-functional initiatives focused on revenue growth, efficiency, and customer experience

  • Partner with Supply Chain on inventory planning, forecasting, and sell-through optimization

  • Build, mentor, and lead high-performing teams while fostering a collaborative, results-driven culture

  • Manage key external partners, agencies, and service providers

Director of Sales and Operations Qualifications

  • Post-secondary degree in Business, Marketing, or a related field; MBA considered an asset

  • 10+ years of progressive leadership experience in sales, operations, or commercial roles

  • Proven success driving multi-million-dollar revenue growth across DTC, eCommerce, and/or retail channels

  • Experience leading cross-functional teams and complex, multi-channel operations

  • Strong understanding of pricing, promotions, merchandising, and performance marketing

  • Solid operational knowledge including inventory management, order management, and P&L oversight

  • Analytical, data-driven leader with strong communication and influencing skills

  • Experience with CRM, ERP, and eCommerce platforms (e.g., Shopify, Salesforce, SAP) considered an asset

    This posting is for a position that is currently vacant within one of our client organizations.
    Accommodation is available upon request to support your participation during all stages of the recruitment process.
    TalentWorld is a Canadian leader in staffing, offering diverse opportunities for professional growth, flexible work environments, and career advancement. Embracing diversity, all are welcome to apply.
    Please note that AI tools may be used to support the screening, assessment, or selection of applicants for this position.

    TWONPERM