A man looking confident and satisfied at an office job he got through TalentWorld, an employment agency

The TalentWorld story

It all began in 2013 when a clear opportunity for staffing services presented itself at GardaWorld. It seemed like so many natural fits—that our deep experience in recruiting, training and scheduling talent was a perfect springboard to launch a full-service recruitment and staffing agency. At the core of our business is people, after all. As we have grown and acquired several top employment agencies, such as The Bagg Group, it became clear that we were more than just a branch of GardaWorld, with our own unique identity and perspective on recruitment. And we have now come into our own as TalentWorld.

 

What we do

We create meaningful relationships between people and employers by placing people in the right jobs with the right companies—the right way. The human way. Our Candidate-first approach to recruitment with our unique Recruitment Marketing training program ensures that employers get great talent, and that great talent can give their all. From becoming your Managed Service Provider (MSP) and Recruitment Process Outsourcing (RPO) Partner to filling your temp and perm roles in manufacturing, 3PL & warehouse, customer service, and more, we do it all, and we do it well.

 

Our Differentiators
How we match employers with top talent, fast.

Recruitment Marketing

We coach our Recruiters to “think like marketers” because it will allow them to spend less time on talent attraction and more time building relationships with Candidates. This is a proven strategy that optimizes the entire Candidate journey for the best people experience—for recruiters, candidates, and clients.

Indeed Apply Rate – 22%
(double the industry average)

Candidate Search Engine

Our endless curiosity means we strive for better. So, when our national team of experts in recruitment, marketing, and technology wanted to make searching for qualified Candidates easier with our ATS, we decided to turn to skill tagging. Now, our ATS is designed to make redeployment & sourcing simple.

Redeployment Rate – 55%

Sourcing Reflex

Our recruiters are trained to recognize that what works in one market may not work in another. Each recruitment strategy we develop is unique and driven by data. That’s why we don’t wait. We go out and find the right person for the job. And our radical honesty means we’ll never overpromise or underdeliver. Exceptional Candidates are our standard.

Our Leadership Team
75+ years of collective staffing/ recruitment industry experience. We want to do it differently because we know we should.
Tracy Rocca

Tracy Rocca
National VP

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Rachida El Jastimi

Rachida El Jastimi
VP Eastern Canada

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Vicki Cook

Vicki Cook
National Sales Leader

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Amanda Anderson

Amanda Anderson
National Direct Hire

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Estelle Ferrer

Estelle Ferrer
National Technology & Compliance Leader

Jessica Rowen

Jessica Rowen
National Marketing Leader

Our Culture
Founded on a Candidate-first mindset.

Our Belief

We believe that true care is the foundation of trustworthy relationships.

Mission

We’re on a mission to bring back a sense of depth to an industry that’s become more about speed and automation than people.

Values

  • Relentless commitment
  • Rigour & adaptability
  • Active curiosity
  • Radical honesty
Our History
We’ve grown but have never lost sight of what matters: creating meaningful relationships between people and employers.

2013

Staffing Services by GardaWorld began in 2013 in response to a market opportunity. Our growth started with the acquisition of Helene Roy Staffing agency, a leading Quebec job agency with nearly two decades of experience providing employment services.

2019

We grew even more by acquiring The Bagg Group, a well-respected staffing company in the Greater Toronto Area. The Bagg Group was established in 1971, and grew exponentially over the years by acquiring other companies, such as temp agency Turn Key Staffing Solutions in 2011.
 

2020

As we developed as an employment agency and our unique approach took shape, it became clear that we were more than just a branch of GardaWorld. And so the TalentWorld brand was launched.

Employer Solutions
We’re the employment agency with the human touch.
Temp Staffing

Outsourcing all or some of your workforce has never been easier with TalentWorld by your side. We understand that your workforce needs change with the ebbs and flows of your business, so we can fulfill large orders on tight timelines with candidates that are ready and capable of doing the job effectively.  

Direct Hire

We leverage technology where it makes sense, like with AI/machine learning to attract job seekers so that we can spend more time building meaningful relationships. With our personalized direct hire and executive search recruitment, we know how to find the people who will help shape your business culture and not just blend into the background.  

Recruitment Process Outsourcing (RPO)

When you partner with TalentWorld, things get done, headache-free. Depending on budget, we can take care of your entire recruitment process from start to finish or just a part of the process. Our recruitment process outsourcing (RPO) model can scale with your unique business needs.
 

Managed Service Provider (MSP)

When we’re chosen to be your Managed Service Provider, you can lean on us to do all the heavy lifting in managing a contingent workforce. With our advanced experience in Vendor Management Systems and onsite management options, our TalentWorld team is ready to tackle all the staffing challenges your business is facing.  

Client & Candidate NPS
Don’t take it from us. Take it from our Clients and Candidates.

A TalentWorld representative came to our office to learn more about our business. I think it is extremely beneficial when the Relationship Manager can see the office, meet some of the staff members, ask questions about what we do and how we run our business.

Team is professional, courteous, always available and continue to go over and beyond many times to provide for us over the years.

They are the benchmark by which I measure other service providers.

The quality of candidates, the ​follow-ups, the quick turnaround ​times, etc. They are all superior to ​other agencies I've worked with.

The team is very pleasant and easy to deal with. And they work very hard to fill any requests no matter how short the notice.

TalentWorld does a great job of understanding the needs of their clients and doing very thorough screening to ensure we receive strong candidates for our roles.

A representative came to our office to learn more about our business. ​I think it is extremely beneficial when the Relationship Manager can see ​the office, meet some of the staff members, ask questions about what we do and how we run our business.

Honesty is really important. I really don’t like when a 'we’re on it, no problem' leads to underdelivering. TalentWorld is an example to follow here. They’re always transparent. They don’t make empty promises.

From our Client NPS survey: 60

Working at TalentWorld
Bringing value to TalentWorld & beyond.

Mentorship Program

Our mentorship program has a combination of group and individual coaching sessions. Experienced leaders from TalentWorld and GardaWorld will be assigned to each Recruiter to help facilitate learning and career growth. This is an opportunity for the Recruiter to ask questions to their mentor and get personalized responses back. Meanwhile, group sessions allow us to come together and learn about the various business functions so that everyone has a well-rounded understanding of every aspect of TalentWorld. And, who knows? Maybe it’ll spark an interest in a new career with us!

Community Hours

At TalentWorld, our business is about people. And we know that people thrive when their communities thrive. That’s why we encourage our employees to take a select number of days off per year to volunteer in their community to give back. By building our communities, we also build TalentWorld! Leaving the office with your colleagues to volunteer can spark new relationships among peers and make a difference in people’s lives!

Commitment to Diversity, Equity, and Inclusion

At TalentWorld we’re an equal opportunity employer and we recognize the transformative power of diverse perspectives and experiences. We understand that a diverse workforce leads to stronger teams, better decision-making, and increased innovation. That’s why we’re committed to fostering an inclusive environment where every candidate and employee is treated with respect, dignity, and fairness. We believe in creating a welcoming space where individuals feel comfortable expressing their unique identities, perspectives, and ideas.