Operations Officer II
Finance
Posted on: 2024/04/17 | Job ID: 165981
Toronto
,
ON
Temporary
TalentWorld is currently seeking a dedicated and detail-oriented professional for the position of Operations Officer II. This role presents an exciting opportunity to contribute to critical projects aimed at enhancing operational efficiency and elevating service delivery standards. If you thrive in a fast-paced environment, possess excellent communication skills, and are committed to driving operational excellence in the financial services industry, if you're someone with a sharp eye for detail, exceptional communication skills, and a genuine passion for delivering exceptional client service in the financial services industry, we'd love to hear from you!
TalentWorld is recruiting Operations Officer II in Toronto, Ontario for one of our clients.
Operations Officer II Responsibilities:
Accommodation are available upon request to support your participation during all stages of the recruitment process.
#TWONTEMP
TalentWorld is recruiting Operations Officer II in Toronto, Ontario for one of our clients.
Operations Officer II Responsibilities:
- Execute daily tasks related to RESP and RDSP products, including processing contributions, withdrawals, transfers, and grant investigations. Ensure accuracy and compliance with regulatory requirements.
- Efficiently run and manage macros on a daily basis to streamline processes and improve operational efficiency.
- Positively contribute to the overall customer experience by handling customer inquiries, addressing concerns, and resolving problems promptly. Utilize established problem resolution processes and escalate issues when necessary.
- Foster strong relationships with internal and external partners involved in RESP and RDSP operations. Collaborate effectively to resolve issues and ensure operational effectiveness.
- Maintain operational effectiveness to meet business objectives, Service Level Goals, and Customer Experience Index (CEI) targets. Identify areas for improvement and implement solutions to enhance efficiency and productivity.
- Develop and maintain a deep understanding of RESP and RDSP products, regulations, and processes.
- Provide guidance and support to internal teams and external partners as a subject matter expert within the defined area.
- Strong problem-solving skills and effective multitasking abilities.
- Excellent communication skills for conveying complex financial concepts clearly.
- Minimum of one year of experience in the financial industry.
- Advanced proficiency in Excel, including creating spreadsheets, running Macros, using Pivot Tables, and performing V-lookup functions.
- Nice-to-have qualifications: intermediate coding with VBA in Excel, experience with money market deposits and loans, and knowledge of RESP and RDSP products.
- Salary: $22.41 an hour
- Benefits: 40 Hours Weekly, Hybrid (2 on-site, 3 days remote)
- Duration: 6 months contract with possibility of extension
- Schedule: Monday to Friday, 8:30am – 5:00pm
- Location: Toronto, ON
Accommodation are available upon request to support your participation during all stages of the recruitment process.
#TWONTEMP