Zendesk System Administrator

Information Technology (IT)
Posted on: 2020/06/30 | Job ID: 95689

TalentWorld is recruiting a Zendesk System Administrator in Toronto for one of its clients.

This position is focused on providing technical administration support for business tools and applications for the operations on the company’s CRM application. The System Administrator will be responsible for coordinating the launch of new features and functionality, working with internal customers on customization projects and working with the IT Operations team, resolving technical issues in support of expanding our Zendesk CRM adoption. This includes development and support of Zendesk client configurations and custom analytics.

Zendesk System Administrator Role Responsibilities

  • Full technical integration of the Zendesk platform into the customer's support environment to include changes, widget implementation, API integration, CRM workflow configuration and reporting configurations.
  • Own and maintain documentation for Zendesk setup, issue resolution, customizations, etc.
  • Design and configure Zendesk workflow (Support, Talk, Chat and Guide modules).
  • Assist in creating test plans and in coordinating and testing enhancements and new versions of Zendesk.
  • Work cross-functionally to implement new or enhanced features to improve Zendesk
  • Assist in developing training materials and training users on Zendesk.
  • Solid experience translating business requirements into Zendesk design and implementation steps ensuring alignment to standards. This includes proactively guiding the business through feature availability and capabilities.
  • Support a virtual team of global Zendesk implementation resources, including those providing Tier 1 and tier 2 support.
  • Interact with Zendesk contacts directly to drive roadmaps and align support for our growing needs.

Zendesk System Administrator Role Qualifications

Mandatory Skills:

  • 3+ years’ experience in System Administration.
  • 1-2 years of experience in Zendesk required
  • Working knowledge of developer tools including Zendesk SDK and API
  • Experience with Zendesk integrations
  • Associate or higher degree in related field
  • Strong verbal and written communication skills.

Preferred Skills:

  • Customer Care or Help Desk experience is a plus.
  • Understanding of how SaaS integrations work.
  • Strong Project Management skills desirable.

About TalentWorld

TalentWorld is a full-service recruitment and staffing agency and offers quality contract, temporary, and fulltime jobs for some of Canada’s top companies. TalentWorld recruiters know how to match candidates to the right positions in stimulating fields and industries such as: application development, infrastructure, data management, networking, security, project and product management, business analysis, administrative support, accounting and banking, call center and others. Our experienced recruiters will meet all considered candidates to ensure the best match possible. TalentWorld is dedicated to finding the best jobs for our talented candidates.

TalentWorld is an equal-opportunity employer and we are proud to offer jobs in environments where diversity is embraced. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status (race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, disability or any other protected status).

Accommodations are available upon request to support your participation during all stages of the recruitment process.