Telebanking Customer Service advisors in teleworking
Established for many years on the Canadian institutional financial market, our client, also present in the United States, is referenced as having one of the largest and most modern process, offering a highly secure control of its services.
Honoured by the confidence of a large and diversified clientele (Commercial, Individuals, Institutions), the mission of our client is to always satisfy their needs and respect our requirements.
This call center job, currently in teleworking, is full time from Monday to Friday and long term. You must be equipped with a working computer and cell phone, unlimited broadband internet access, and a headset with integrated microphone to perform the work from your home.
Our client is looking for candidates with call center experience, bilingual and proficient in active listening and suggestive selling.
Full training on financial products and services will be given to you before starting the job.
Please note that security and credit investigations will be done because the position is in the banking industry.
TalentWorld is hiring a new team of 10 Telebanking Customer Service advisors (call center) in teleworking for one of its prestigious clients located in Chicoutimi.
Responsibilities of the position of Telebanking Customer Service Advisor :
- Offers excellent customer service through the reception of incoming calls / and the transmission of outgoing calls.
- Assists customers in the use of automated banking services (internet, mobile, ATMs)
- Informs clients about policies and procedures
- Offers solution services adapted to the needs of customers in terms of credit cards, packages, etc.
- Provides good performance in the detection and sale of banking products and services
- Makes changes to client bank records
- Daily entry and maintenance of computer data
- Keeps regularly informed of promotional offers and banking products, with a view to promoting them and directing customers accordingly
Qualifications for the position of Telebanking Customer Service Advisor :
- Must be Bilingual (French and English - Written and spoken)
- Be equipped with a working computer and cell phone, unlimited broadband internet access, and a headset with a built-in microphone.
- Have a DEC or more
- Have experience in customer service and call center
- Experience in a financial institution is an asset
- Has a quiet environment to carry out his job from home
- Be efficient and able to multi-task simultaneously
- Good knowledge of IT tools and banking (an asset)
- Have good communication by phone
- Have a good capacity for discernment and analysis
Terms and conditions of employment in call center :
- Full time of 37.50H/week
- Monday to Friday
- Variable hours between 7H00 and 21H00
- Salary : 18.90$/hrs
- Start Date: Monday, August 31, 2020
- Temporary indefinite duration
- Telework Employment
Interested of Telebanking Customer Service Advisor in Teleworking?
Apply now! You could have a job within 2 days following your interview!
If you would like to have further informations, fell free to reach me :
Recruiter : Roxane
Phone : 418-694-5293 ext. 1
Email : [email protected]
TalentWorld is an equal-opportunity employer and we are proud to offer jobs in environments where diversity is embraced. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status (race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, disability or any other protected status).
TalentWorld is a full-service recruitment and staffing agency and offers quality contract, temporary, temporary-to-permanent and permanent jobs from some of Canada’s top companies. TalentWorld recruiters know how to match candidates to the right positions in stimulating fields and industries such as: customer service and sales, administrative support, accounting and banking, call center, industrial, logistics and others. Our experienced recruiters will meet all considered candidates to ensure the best match possible. TalentWorld is dedicated to finding the best jobs for our talented candidates.